Warranty

Warranty - The Water People

September 29, 2014
Warranty information issued 29 September 2014 by Kevro Enterprises Pty Ltd, trading as The Water People (“The Water People”).

Standard Warranty

In addition to buyers’ rights and remedies under Australian Consumer Law, every product sold by The Water People is backed by a standard warranty, offering that it any part should fail within 12 months from the date or purchase or installation (whichever applies), the part will be repaired or replaced free of charge by The Water People.  

This warranty will be invalidated by:

No warranty applies to the service life of any water filtration cartridge or UV lamp, as filter cartridge and UV lamp service life may vary according to water quality and the rate of water consumption..


Extended Warranty

Aquakleen filter systems (excluding cartridges and UV lamps) are guaranteed for 5 years, providing filter cartridges are replaced by The Water People on a timetable recommended by The Water People.  They are also guaranteed for 5 years if filter cartridges are replaced by the client, using filter cartridges purchased from The Water People and on a timetable recommended by The Water People.

Waterlux Drinking Fountains are guaranteed for a period of 12 months from date of sale or installation, whichever applies.

Waterlux Water Coolers and Undersink Micro Chillers are guaranteed for a period of 36 months (3 years) provided that:

Zip Appliances are guaranteed as per Zip warranties.

Hydromix and eTap Boiling Under Sink Hot Water Taps, Waterlux Sparkling Water Taps are guaranteed for a period of 36 months provided that:

A further 24 month warranty on internal tanks will be given,  provided that filter cartridge replacement is carried out at recommended intervals by The Water People accredited personnel or using filter cartridges purchased from The Water People.

Hydromix Wall Mounted Hot Water Units are covered by a 12 month comprehensive parts and labour warranty.