FAQs

  • What is Chlorine – is it harmful?

    Chlorine is used as a disinfectant in our water to prevent water borne diseases of the past. The amount added our water is of reportedly "safe" levels however some argue that chlorine is carcinogenic and a risk to our health, is very drying on our skin and in some people, an irritant when in contact with our body. There is no need to consume chlorine once it's done its' job. Good quality filters will remove chlorine quite easily so there is no need to drink it or have it when we bathe.

  • What is Fluoride – is it harmful?

    This debate has been raging for many years and there are two polarized points of view. We do not aspire to either side, but provide the following information for you to make up your own mind. Fluoride is used to prevent tooth decay and is an inorganic. Banned in many countries, fluoride was once disposed of as toxic waste and Australia is now one of the most heavily fluoridated countries in the world. On the other side of the coin is the National Health and Medical Research Council’s view that the small levels of Fluoride in drinking water are safe. The Council also believe that children have a 45% greater risk of developing cavities without Fluoride. We suggest you do your own research and if you do want fluoride removed from your drinking water, we help you with this with one of our specialised water filter systems or reverse osmosis system. Contact us and we'll find the right fluoride removal system for you.

  • What is the difference between a distiller and a water filter?

    Our most popular water filter systems have two or three filter cartridges pending on what your filtration requirements are. Each filter cartridge has a different media designed to filter out or reduce contaminants relevant to that filter. Whether it be sediment, chlorine, fluoride, heavy metals, bacteria, cysts, viruses or other. The sediment cartridge removes solid particles from the water by straining it. Suspended sediment is removed as water pressure forces water through tightly wrapped fibres. These filters come in a variety of sizes and meshes, from fine to coarse, with the lower micron rating being the finer. The finer the fibre the more particles are trapped. The carbon filter uses water absorption to remove toxins such as chlorine and heavy metals pending on the micron of that filter. Adsorption is a process by which the carbon attracts the toxins and traps them in its carbon granules. Fluoride filters and bacteria filters vary in how they filter down these contaminants pending on the type of filter chosen for your system. Put quite simply, a water filter system is designed to "filter" out or reduce contaminants through a filtration process as water passes through them. In contrast distillers use steam to purify the water. As the water is heated it turns into vapour which rises leaving most impurities behind in the boiling chamber or discharged through the volatile gas vent. As the water vapour cools, it condenses into a liquid state. A final polishing takes place as the water passes through the carbon filter.

  • What is Reverse Osmosis?

    Of all the methods to purify water, the process of Reverse Osmosis is the most advanced and effective. The process was developed more than 50 years ago by scientists working at the University of California, Los Angeles (UCLA). Since then, both private and public sectors have invested many millions developing and refining the techniques of Reverse Osmosis. Polluted water is forced by water pressure against a semi-permeable membrane. Purified water molecules easily pass through the membrane while pollutants, typically being larger than the pores, cannot pass through and are washed away. In effect, the membrane divides the purified water allowing this to be stored in a tank ready for use and dumps the unpurified water as waste. Pending on the type of membrane used in your reverse osmosis system will determine what ratio of waste to purified water is dumped and stored. Our Aquakleen Q series reverse osmosis filter system now uses a 1:1 ratio, meaning that one litre of waste water is dumped per 1 litre of purified water stored making this reverse osmosis system one of the best in the world.

  • What options do you have when it comes to replacing my water filters? How am I best to maintain this?

    Like any consumable, it's important to change your filters as recommended to maintain your water health and prevent bacteria growth. We understand that "out of sight out of mind" is common with water filters as they are tucked away out of sight and often not thought about on a regular basis. Also, time flies and it often feels like they were only changed last month when in fact it could have been years ago. So, we make this easy for you by maintaining your water filter history and records on our internal system. There are 2 options we offer to remind you when your filters are due and 4 options when it comes to how we can help you receive you new filters. 1. Email reminder - We send you an email each time your filter is due and you can either purchase them via our website, come in store to collect them, call us to order for mail out or book our service technician to change these over for you. 2. Auto Send - we simply post the filter/s out to you when they are due without the need for you to contact us. With a direct debit payment option or an enclosed invoice at that time, this is the easiest and most convenient way to maintain your filter change overs. We post these out Australia wide and do not charge a postage fee for this regular service. Ask us which option you prefer and we can set you up today. We aim to make it easy.

  • Can you provide me with a filter cartridge for the filter I bought elsewhere?

    Yes, The Water People are experts at sourcing the best quality, best value filter cartridges for almost any drinking water system. Whether it is one of ours or a system you have purchased elsewhere we can assist you. We can also tailor make solutions for you and best advise you on what is most suitable for you today based on your current needs. Our experienced and knowledgable staff are happy to help you with both advice and products.

  • Will The Water People tailor make solutions?

    Sometimes you may have unique filtration needs that doesn't suit a one size fits all system. That's where we can help. Whether you are interested in one of our main stream products but would like an additional feature, or just have an unusual filter problem, the staff at The Water People are happy to recommend a solution that would best suit your needs.

  • Bottled water cooler v's mains connected water cooler. Why should I change?

    Research has shown that if you are purchasing just two 15 litre bottles of water per week over the course of 1 year your new plumbed in water cooler would have paid for itself. Even sooner if you are going through more than 2 bottles a week. And after 1 year, you are well in front thereafter. We highly recommend mains water connected water coolers over bottled water systems for four main reasons; Cost - bottled water coolers are expensive as you need to continuously purchase expensive bottles time and time again OH & S - lifting and carrying heavy water bottles can put a strain physically on you and your staff risking strain injury, and you have to store them. Water quality - do you actually know what the water quality is like after being stored in plastic for long periods of time? A mains connected water cooler is fitted with premium water filters giving you quality filtered water every time Environment - replacing bottles of water time after time creates lots of plastic waste. And, with the need for heavy transport through out the bottling, storing and transportation process bringing these bottles to you, makes bottled water centres unhealthy for our precious environment. Ask us today how we can change your bottled water system over to a plumbed in mains water cooler.

  • Why is there such a difference in prices of water filters?

    There is a huge range in the quality of filters and filter cartridges on the market. And if you're serious about the quality of your drinking water it's critical you use filters that do what they actually say the do. At The Water People we pride ourselves on selling only the best quality products that we would use ourselves. Ones that are certified, tested and proven over time. The old adage is true; you get what you pay for.

  • I've replaced my Aquakleen Q Series filters but they're now leaking when the old ones were not. What could be the problem and how can I fix this?

    The Aquakleen Q series filter system is sealed tight by two sizes of circular, rubber O rings. Both on the head of the actual filter and inside the filter connection head. These do wear over time and mould to suit the filter that has previously been in place. When the new filter is twisted in, the O rings inside the connection head have been moulded and may not exactly fit the new filter connection thus causing some leakages. It is recommended these O rings be changed over every 2 - 3 years to ensure a snug and water tight fit. Ask us if you need these replaced and we can either post them out to you or book our service technician to do this for you.

  • What is the difference between chlorine & chloramine?

    Chlorine has been used for a very long time as a disinfectant in our water supply. It has been added in "safe levels" as a cost effective and immediate solution to disinfecting our water thus reducing virus and bacteria that have proven to cause water born disease of the past. Chlorine however has its' challenges in that it is easily evaporative and reduces in effect through its' journey though our pipes. Some councils now opt for the alternative disaffection method of chloramine which stays in our water longer. While chlorine is very easy to remove, chloramine can only be removed with specialty high quality filters. While both are successful in disinfecting our water, they also create bad taste and water odours as a result. Consult your water supply company and find out what is in your water. We can provide specialty water filters that treat both pending on your desired outcome.

  • Can I just add a water filter to my existing kitchen tap?

    The short answer is yes however the long answer is no. It is always recommended you either have a separate filter tap OR a 3 in one mixer tap that accommodates both filtered water and your mains hot and cold water. (many great 3 in one tap designs are now available). 1. The vast majority of water filters are not designed for hot water so running hot water supply through a filter (unless it is a specialty filter) will damage the filter and effect its' performance. 2. Water filters require a lower water pressure (Australian regulations 350 KPA) so they can cope with water running through them and minimise blow out or bursting (resulting in flooding and damage). If you run a filter system on your mains tap your water pressure will be dramatically reduced and when you fill up your sink for dish washing (or filling buckets etc) it will take you a long time. 3. You will waste your filter life on un-necessarily filtering your dish water and cleaning water meaning more frequent and costly ongoing filter changes and maintenance. It's not as simple as just adding a filter. There are many new stylish filter taps available now, also with matte black options or if you don't want a 2nd tap on your sink, choose one of many 3 in one tap design options. From budget range to high end brushed stainless steel, they are stylish, practical and the answer you may be seeking.