Your guide to Zip tap troubleshooting and maintenance

The Water People on 25 October 2018

Zip is one of Australia's favourite and most trusted brands for filtered drinking water, but just like any other appliance, your Zip tap will need maintenance from time to time.

Regular maintenance will ensure your Zip tap is operating as it should be, and it will extend your tap's overall lifespan.

Keep reading for our advice or let us make things easier for you. We can take care of all your zip tap maintenance needs.

Regular Zip tap maintenance and cleaning

zip tap maintenance

Keeping your Zip tap in good condition is the best way to get the most out of it. The most important Zip tap maintenance tasks include:

  • Keeping your Zip tap and undersink unit clean
  • Changing the filter at regular intervals or when the tap indicates it is due
  • Having a professional service your tap intermittently

When cleaning your Zip tap, make sure you always use a soft cloth and a mild soap. Do not use strong, abrasive, corrosive, or spray cleaners.

Changing your filters is simple and essential. If you don't change your filters often enough, you won't be getting the clean, healthy water you need. You can change your filters yourself by following our instructions further down, or you can have a professional do it for you if you prefer.

There are also some regular maintenance tasks which should only be done by a professional. These include cleaning all water lines, checking fixtures and fittings for wear, and ensuring the system is in good working order. This can be done for you on a regular schedule every six to 12 months and includes filter changes.

Zip tap troubleshooting for common issues

The most common problems you may encounter with your Zip tap are usually caused by a filter that needs to be changed. Your tap will also indicate when the filter is due to be changed with a 'change filter' light.

Some common problems which can be solved by changing the filter include:

  • Slow flowing water
  • Unpleasant tastes
  • Unpleasant odours

If you experience one of these issues, changing the filter should solve the problem. There are also some less common issues which could indicate a more serious problem. These include:

  • Tap not dispensing water at the correct temperature
  • Leaking from the tap
  • Leaking under the sink

If you experience one of these issues, you should call a service technician as soon as possible to have the problem fixed.

If you are experiencing a specific issue which isn't mentioned here, we can help you diagnose the problem. Contact us for Zip tap troubleshooting advice.

How often do you need to change your filter?

zip tap troubleshooting

The frequency that you need to change your filters depends on the water quality in your area and the amount of usage your Zip tap gets in your home or office. Generally speaking, your filter will need to be changed every six to 12 months.

If you want to change your filters yourself, the 'change filter' indicator light will tell you when it's time to change your filter.

If you want to have your filters changed by a professional as part of an ongoing service agreement, your technician will be able to tell you the ideal changing frequency for your area and level of usage.

How to change your filters

Changing your filter is fairly easy to do once you know how to do it. Your installer or service technician can also show you how to do it the first time, so you know in the future. Here are the steps you need to follow.

  1. Turn off the water supply before you remove the filter
  2. Unscrew the old filter, taking care to keep it upright
  3. Remove the sanitary cap of your new filter
  4. Moisten the O-ring with water but avoid touching it with your hands
  5. Insert the new filter and screw it into place

Some of the details for changing your filter will depend on the type of filter you have. For more detailed instructions, contact your filter supplier or consult the Zip tap user manual.

Choose The Water People for Zip tap maintenance

We are passionate about helping people get the most out of their drinking water systems, and we can ensure your Zip tap is always operating at it's best.

We can provide a regular Zip tap maintenance service to keep your water flowing and prolong the lifespan of your unit. Our service includes:

  • Filter changes
  • Checking your system of wear
  • Performing preventative maintenance to ensure no problems arise

Get regular maintenance from our expert technicians. Find out more about our Zip tap maintenance service.