Christmas Trading Dates: Office Closes Friday December 24th. Open Tuesday January 4th.
Call the experts
(03) 9885 0222
We don't just sell the best drinking water taps and water filtration systems — we also ensure they work correctly. Whether you need Billi tap repairs or a routine Billi filter replacement, The Water People can help.
Our Billi-accredited plumbers service businesses and homes across Australia — they’ll return your filtered water systems to top condition.
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As authorised Billi installation and service technicians, you can consider us your go-to team for any issues you have with your Billi filtered drinking water systems.
If you'd like to replace your own filters, our team can provide you with the materials and talk you through the process. Alternatively, we'll be happy to come to your property and replace your Billi filters for you.
Our Billi tap repairs technicians have access to all the parts they need to fix whatever is wrong with your Billi tap, and they can deploy promptly right across Australia.
Regular tap servicing is the best way to ensure your taps don't break down. Our service technicians can spot potential problems before they even happen, saving you time and money in the long run.
We service practically all of Billi’s stunningly designed filtered drinking water taps and systems. Whether you’ve purchased yours through us or not, we’ll gladly service your products.
Our Billi service team have earned the trust of countless clients across Australia. Here they are in their own words.
"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.
"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."
"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."
"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."
"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."
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Call us, and we will dispatch a team ASAP.
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A technician will assess your Billi taps on site, and do repairs if they can. If new parts are required, we'll schedule an additional visit to finish the job.
We will log the repairs in our service history, so our team will let you know when you're due for your next filter change or service.
The timing of the service required for your Billi taps will vary depending on their use. There are several ways to calculate this, like estimating how many people use the tap in an office. Talk to our Billi maintenance team, and they'll draw up a schedule for routine servicing that suits you (and your taps).
We offer technical assistance right across Australia. So, if you need Billi tap repairs in Melbourne, Sydney, Adelaide, or any other metro area, let us know and we'll get on it pronto.
Some people prefer to change their own tap filters, and that's absolutely fine by us. We can send you the filters you'll need to replace, and can even show you how to do it. On the other hand, if you'd prefer that our maintenance team take care of that for you, we'd be happy to take over.
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