Christmas Trading Dates: Office Closes Friday December 24th. Open Tuesday January 4th.
Call the experts
(03) 9885 0222
The Water People’s accredited technicians can install, repair and service all Waterworks filtered drinking water products, from drinking fountains to benchtop coolers. Book a service from our team today.
Like The Water People, Waterworks has been quenching Australia’s thirst for over 30 years. They’ve developed a vast range of drinking water products, and we’ve earned their approval to service each one.
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Thanks to our Waterworks-approved training, you can trust that your unit will be cared for according to their expected standards.
We can install all their products, from exterior water fountains to benchtop units.
We’ll send a Waterworks repair technician over as soon as possible — the same day, if we can.
We’ll keep a record of your units’ last service to let you know when they’re due for a checkup or filter change.
We service, well, all of them. If you have a Waterworks filtered drinking water system that you don’t see on our list or in our shop, don’t worry — we’re still capable of servicing it.
We can install and service their accessibility-friendly wall-mounted drinking fountains.
If you’re keen to see what actual customers have to say about our servicing, here are a few of our latest reviews.
"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.
"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."
"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."
"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."
"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."
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If you notice a problem, give us a ring immediately and we’ll send over a technician ASAP.
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You don’t need to supervise our team. Simply leave us to it while you get back to your day.
We’ll log our visit so we can proactively tell you when your next Waterworks servicing is due.
A yearly servicing and filter change could be all you need. The recommended servicing schedule depends on the frequency of use and the system's location. Our friendly team can help you decide on a servicing plan tailored to your Waterworks system. If your use of the system changes, we can update the schedule accordingly.
Yes, we have touch-free replacement taps that you can use to convert your existing Waterworks system to a touch-free system.
We have service technicians trained to repair Waterworks systems across Australia, including the major cities and most regional areas. Contact our team to book a service or find a technician near you.
In most cases, you can change the filters yourself. You can order replacement filters online. However, it pays to have a technician demonstrate how to do it the first time to ensure that you understand the process.
