Christmas Trading Dates: Office Closes Friday December 24th. Open Tuesday January 4th.
Call the experts
(03) 9885 0222
Whether you need your filters replaced or your entire system repaired, our accredited Zip repair team will sort it out.
The Water People’s tech team has been trained and approved by Zip to service all of their state-of-the-art products correctly and efficiently. We operate across Australia, servicing commercial and residential clients in all metropolitan cities and most regional locations.
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The Water People is an authorised Zip installation and service agent, and our technicians have been trained by their specialists. Whatever your product or problem, you can trust us to get it sorted.
Our team can come to you and replace your Zip tap filters when they're due. Or, we can send you the needed components and talk you through the process while you do it yourself.
Even the best taps can spring a leak. At The Water People, our team can help you by providing emergency and sudden breakdown repairs. No matter the problem, our team will help.
We can service Zip Water’s commercial and residential drinking water taps. Our servicing will help prevent your Zip taps from breaking down and lengthen their lifespan.
We service all Zip products. Whether you’ve purchased your Zip filtered drinking water system from us or not, we’ll gladly be of service.
We’re proud to have earned quite a few 5-star reviews from our satisfied clients. Read them yourself.
"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.
"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."
"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."
"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."
"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."
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Let us know if you’d like to book a consultation, on-site visit or if you need us to send a technician over ASAP.
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If repairs can be performed immediately, we'll get the job done. If necessary, we'll book a follow-up appointment and return with the parts you need.
We keep detailed service reports so we can let you know when your taps are ready for another service.
Absolutely. No matter what kind of Zip tap you've got or what problem you're facing, our expert technicians are up to the task of fixing it.
Depending on how often your Zip taps are being used, you'll need a Zip tap service at least once a year. Talk with our team about your Zip taps, where they're located, and how frequently they're being used, and we'll be able to plan a Zip tap service schedule that suits your needs.
Probably! We can provide servicing and repairs across Australia. So, whether you need a zip tap service in Melbourne, Brisbane, Sydney, or beyond, there's a good chance you are within range for us to send help.
You don't have to change your own Zip tap filters, but you can if you like. Whether you'd like to do the work yourself, or have one of our technicians come out and do the job, we are happy to help facilitate your desires.
